Delivery & Refunds
Given the nature of our products, refunds are only possible for faulty items. The purchaser has a period of 14 working days from the date of delivery to have the products returned for reimbursement, without penalty, with the exception of return costs. Return costs are the responsibility of the client. Returns have to be made by registered mail. All items must be returned unused, in their original condition and from the country that the order was delivered to. Reimbursement will take place within a maximum of one week from receipt of the return. After a reimbursement has been submitted, your credit card issuer will process the refund to your account. Processing time can vary greatly between card issuers, and unfortunately we are unable to influence this. Returns should be sent to: Saristi, Navarinou 30, 15232, Chalandri, Greece
The goods are delivered to the address indicated by the purchaser during the checkout process. The information set out by the purchaser at the time the order is placed is binding upon the purchaser. In the event of an error in the text of the recipient’s contact and address details, the vendor cannot be held responsible for the fact that it is not possible to deliver the product. In the case of an incorrect address making delivery impossible, and only following receipt of the package back to the vendor’s address:
• The vendor can implement a second delivery, only if the buyer agrees to cover the cost of a second shipment, which is 18€ Or,
• Or, the vendor can reimburse to the client the price of the order, excluding the import that corresponds to the shipping charges.
It is not possible to edit any orders once they have been confirmed. Any additional items you may wish to add will need to be placed as a new order. It may be possible for us to cancel an order or to allow you to replace it as you wish, providing that it has not already been dispatched. To cancel or edit an order that has been confirmed, please send us an email at your earliest convenience [email protected].